Last Updated: [Date]
At Hutmate, we strive to provide a transparent and satisfactory experience for all users. This
Refund and Cancellation Policy explains the conditions under which cancellations and refunds
may be granted for services offered through the Hutmate platform.
By purchasing any paid service on Hutmate, you agree to this Refund and Cancellation Policy.
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1. Scope
This policy applies to:
– Featured Property Listings
– Premium Property Promotions
– Subscription Plans
– Partner Memberships
– Advertising Services
– Affiliate Program Fees (if applicable)
– Any future paid services offered by Hutmate
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2. Cancellation Policy
Users may cancel eligible subscriptions at any time through their account dashboard or by
contacting Hutmate support.
Cancellation will prevent future renewals but will not automatically entitle the user to a refund
unless otherwise stated in this policy.
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3. Refund Eligibility
Refund requests may be considered under the following circumstances:
A. Duplicate Payments
If a user is charged multiple times for the same service due to a technical issue, Hutmate will
verify the transaction and issue a refund for the duplicate amount.
B. Failed Payment but Amount Debited
If payment is debited but the service is not activated, Hutmate will investigate the transaction
and either:
– Activate the purchased service, or
– Process a refund
C. Service Not Delivered
If Hutmate fails to provide a purchased service due to a technical or operational issue
attributable solely to Hutmate, users may be eligible for a refund after verification.
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4. Subscription Refunds
For subscription-based services:
– Refund requests must be submitted within 7 calendar days of purchase.
– Refunds may only be granted if the subscription has not been substantially used.
– Partial usage may result in a partial refund or denial of refund eligibility.
Hutmate reserves the right to determine usage levels and refund eligibility.
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5. Non-Refundable Services
The following services are generally non-refundable:
Featured Listings
Once a property listing has been featured, promoted, or published using paid services, no refund
shall be issued.
Advertising Campaigns
Advertising fees become non-refundable once a campaign has started or received impressions.
Affiliate Registration Fees
Affiliate registration or onboarding fees, where applicable, are non-refundable.
Partner Verification Fees
Verification, documentation review, and partner onboarding fees are non-refundable once
processing has commenced.
Promotional Credits
Any promotional credits, bonus credits, or discounted services provided by Hutmate are nonrefundable and non-transferable.
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6. Refund Request Procedure
To request a refund, users must contact:
Email: support@hutmate.in
The request should include:
– Registered Mobile Number
– Transaction ID
– Payment Date
– Description of the issue
Hutmate may request additional information to verify the claim.
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7. Refund Processing Timeline
Once a refund request is approved:
Payment Method| Estimated Refund Time
UPI| 3–7 Business Days
Debit Card| 5–10 Business Days
Credit Card| 5–10 Business Days
Net Banking| 5–10 Business Days
Wallet Payments| 3–7 Business Days
Actual processing times may vary depending on banking institutions and payment gateways.
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8. Rejected Refund Requests
Refund requests may be denied if:
– False information is provided.
– Fraudulent activity is suspected.
– The service has already been substantially used.
– The request falls outside the refund eligibility period.
– The issue arises from user error or misuse.
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9. Chargebacks
Users agree to contact Hutmate before initiating a chargeback with their payment provider.
Fraudulent or abusive chargebacks may result in:
– Account suspension
– Service termination
– Recovery proceedings where permitted by law
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10. Modifications
Hutmate reserves the right to modify this Refund and Cancellation Policy at any time.
Updated versions will be posted on the Platform with a revised effective date.
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11. Contact Information
For refund-related questions or support:
Hutmate Support
Email: support@hutmate.com
Website: www.hutmate.com
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By purchasing any service on Hutmate, you acknowledge that you have read, understood, and
agreed to this Refund and Cancellation Policy.
