Refund and Cancellation Policy

Last Updated: 1st May 2024

At Hutmate, we strive to provide a transparent and satisfactory experience for all users. This Refund and Cancellation Policy explains the conditions under which cancellations and refunds may be granted for services offered through the Hutmate platform.

By purchasing any paid service on Hutmate, you agree to this Refund and Cancellation Policy.

Scope

This policy applies to:

• Featured Property Listings

• Premium Property Promotions

• Subscription Plans

• Partner Memberships

• Advertising Services

• Affiliate Program Fees (if applicable)

• Any future paid services offered by Hutmate

Cancellation Policy

Users may cancel eligible subscriptions at any time through their account dashboard or by contacting Hutmate Support.

Cancellation will prevent future renewals but will not automatically entitle the user to a refund unless otherwise stated in this policy.

Refund Eligibility

Refund requests may be considered under the following circumstances:

Duplicate Payments

If a user is charged multiple times for the same service due to a technical issue, Hutmate will verify the transaction and issue a refund for the duplicate amount.

Failed Payment but Amount Debited

If payment is debited but the service is not activated, Hutmate will investigate the transaction and either:

• Activate the purchased service, or

• Process a refund.

Service Not Delivered

If Hutmate fails to provide a purchased service due to a technical or operational issue attributable solely to Hutmate, users may be eligible for a refund after verification.

Subscription Refunds

For subscription-based services:

• Refund requests must be submitted within 7 calendar days of purchase.

• Refunds may only be granted if the subscription has not been substantially used.

• Partial usage may result in a partial refund or denial of refund eligibility.

Hutmate reserves the right to determine usage levels and refund eligibility.

Non-Refundable Services

Featured Listings

Once a property listing has been featured, promoted, or published using paid services, no refund shall be issued.

Advertising Campaigns

Advertising fees become non-refundable once a campaign has started or received impressions.

Affiliate Registration Fees

Affiliate registration or onboarding fees, where applicable, are non-refundable.

Partner Verification Fees

Verification, documentation review, and partner onboarding fees are non-refundable once processing has commenced.

Promotional Credits

Any promotional credits, bonus credits, or discounted services provided by Hutmate are non-refundable and non-transferable.

Refund Request Procedure

To request a refund, users must contact:

Email: support@hutmate.com

The request should include:

• Registered Mobile Number

• Transaction ID

• Payment Date

• Description of the Issue

Hutmate may request additional information to verify the claim.

Refund Processing Timeline

Actual processing times may vary depending on banking institutions and payment gateways.

Rejected Refund Requests

Refund requests may be denied if:

• False information is provided.

• Fraudulent activity is suspected.

• The service has already been substantially used.

• The request falls outside the refund eligibility period.

• The issue arises from user error or misuse.

Chargebacks

Users agree to contact Hutmate before initiating a chargeback with their payment provider.

Fraudulent or abusive chargebacks may result in:

• Account Suspension

• Service Termination

• Recovery Proceedings Where Permitted by Law

Modifications

Hutmate reserves the right to modify this Refund and Cancellation Policy at any time.

Updated versions will be posted on the Platform with a revised effective date.

Contact Information

For refund-related questions or support, please contact:

Hutmate Support

Email: support@hutmate.com

Website: www.hutmate.com

Acceptance of Policy

By purchasing any service on Hutmate, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.