Last Updated: 1st May 2024
Welcome to Hutmate (“Hutmate”, “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how Hutmate collects, uses, stores, protects, and discloses your information when you access or use our website, mobile application, and related services (collectively, the “Platform”).
By accessing or using Hutmate, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
A. Personal Information
When you create an account or use our services, we may collect:
Full Name
Mobile Number
Email Address
Profile Photograph (Optional)
City and Area Preferences
Account Credentials
Social Login Information (Google/Facebook)
B. Property Related Information
When you create or interact with listings:
Property Details
Property Images
Property Location Information
Rental Pricing Information
Property Visit Requests
Communication History
C. Affiliate and Partner Information
For affiliates, brokers, and housing partners:
Business Name
Contact Details
Business Documents
Bank Account Information (for payouts)
Tax Information, where applicable
D. Technical Information
We may automatically collect:
IP Address
Device Information
Browser Information
Operating System
Device Identifiers
Login Activity
Usage Analytics
E. Community Participation Data
When joining Hutmate communities or WhatsApp groups:
Group Membership Status
Community Participation Activity
City-Based Group Preferences
Community Engagement Metrics
How We Use Your Information
We use collected information to:
Create and manage user accounts
Authenticate users via OTP or social login
Display and manage property listings
Schedule property visits
Connect users with property owners and housing providers
Operate community features
Process affiliate commissions
Improve platform functionality
Provide customer support
Prevent fraud and misuse
Send service-related notifications
Comply with legal obligations
Communication Preferences
Hutmate may send:
OTP Verification Messages
Transactional SMS
Service Notifications
Visit Reminders
Account Security Alerts
Community Updates
Promotional Communications
Users may opt out of promotional communications where legally permitted.
Certain service-related messages cannot be disabled.
Information Sharing
We do not sell personal information.
Property Owners and Housing Providers
When you submit inquiries or schedule visits, relevant information may be shared with:
Property Owners
Brokers
Co-Living Operators
Housing Partners
Service Providers
We may share information with trusted providers that assist us in operating the Platform, including:
SMS Providers
Hosting Providers
Analytics Providers
Payment Processors
Cloud Infrastructure Providers
Legal Authorities
We may disclose information when required:
By Law
By Court Order
During Investigations
To Protect Legal Rights and Safety
WhatsApp Community Participation
Hutmate may facilitate access to city-based WhatsApp communities.
By joining a community:
Your phone number may become visible to other members according to WhatsApp’s policies.
Community participation is voluntary.
Hutmate is not responsible for actions of individual community members.
Users must follow applicable community guidelines.
Cookies and Tracking Technologies
Hutmate may use:
Cookies
Session Cookies
Analytics Tools
Performance Monitoring Technologies
These technologies help us:
Improve User Experience
Analyze Platform Performance
Maintain Security
Personalize Content
Users may modify browser settings to control cookies.
Data Security
We implement reasonable technical and organizational measures to protect information from:
Unauthorized Access
Data Loss
Misuse
Alteration
Disclosure
Security measures may include:
Secure Authentication Systems
Encrypted Data Transmission
Access Controls
Monitoring Systems
However, no system can guarantee absolute security.
Data Retention
We retain information only for as long as necessary to:
Provide Services
Maintain Business Records
Resolve Disputes
Enforce Agreements
Comply with Legal Obligations
We may retain certain information after account deletion where required by law.
User Rights
Subject to applicable law, users may request:
Access to Personal Information
Correction of Inaccurate Information
Deletion of Eligible Information
Restriction of Processing
Withdrawal of Consent Where Applicable
Requests may be submitted using the contact information provided below.
Account Deletion
Users may request deletion of their account.
Upon verification:
Personal information may be deleted or anonymized.
Certain records may be retained for legal, security, fraud prevention, or compliance purposes.
Property listings, transaction records, and audit logs may be retained as required by law.
Children’s Privacy
Hutmate is intended for individuals aged 18 years and older.
We do not knowingly collect personal information from minors.
If we become aware of such collection, we will take appropriate steps to remove the information.
Third-Party Services
Hutmate may integrate with third-party services including:
Google
Facebook
WhatsApp
Payment Providers
SMS Service Providers
These services operate under their own privacy policies.
We encourage users to review their policies before using such services.
International Data Processing
Where necessary, information may be processed using service providers located in different jurisdictions.
By using Hutmate, you consent to such processing in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on the Platform along with the revised effective date.
Continued use of Hutmate after updates constitutes acceptance of the revised policy.
Contact Us
For questions, requests, or concerns regarding this Privacy Policy, please contact:
Hutmate Privacy Team
Email: privacy@hutmate.com
Website: www.hutmate.com
Consent
By creating an account, accessing, or using Hutmate, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
