Last Updated: [Date]
At Hutmate, we aim to provide a transparent and user-friendly experience. This Cancellation Policy explains how users may cancel paid services, subscriptions, and promotional packages offered through the Hutmate platform.
By purchasing any paid service on Hutmate, you agree to this Cancellation Policy.
1. Cancellation of Subscription Services
Users may cancel active subscription plans at any time through their account dashboard or by contacting Hutmate Support.
Cancellation Duration
Subscription cancellation requests may be submitted at any time before the next billing cycle.
Once cancelled, the subscription will remain active until the end of the current billing period.
No further renewal charges will be applied after successful cancellation.
2. Cancellation of Featured Listings
Featured property listings may be cancelled within 24 hours of purchase, provided the promotion has not yet been activated.
Once a featured listing has been activated, displayed, or promoted on the platform, cancellation will not be permitted.
3. Cancellation of Advertising Services
Advertising campaigns may be cancelled within 24 hours of purchase if the campaign has not yet started.
After an advertisement goes live or receives impressions, clicks, or visibility on the platform, cancellation requests will not be accepted.
4. Cancellation of Partner or Verification Services
Partner verification, broker verification, and onboarding services may be cancelled within 24 hours of payment, provided verification processing has not commenced.
Once document verification or onboarding review begins, cancellation requests may be denied.
5. Free Services
Most Hutmate services, including basic account registration, property browsing, community participation, and standard property listings, may be discontinued by users at any time without charge.
Users may delete their account in accordance with Hutmate’s Privacy Policy.
6. How to Request Cancellation
Users may request cancellation by contacting:
Email: support@hutmate.in
The request should include:
Registered Mobile Number
User Name
Transaction ID (if applicable)
Service Purchased
Reason for Cancellation
7. Processing Timeline
Upon receipt of a cancellation request:
Requests are generally reviewed within 2 business days.
Users will receive confirmation via email, SMS, or platform notification.
Approved cancellations will take effect immediately or at the end of the current service period, depending on the service purchased.
8. Effect of Cancellation
Cancellation of a service may result in:
Removal of promotional benefits
Removal of featured listing status
Termination of premium features
Discontinuation of advertising campaigns
Loss of access to subscription-based services
Data and records may continue to be retained in accordance with applicable laws and Hutmate’s Privacy Policy.
9. Exceptions
Hutmate reserves the right to refuse cancellation requests where:
Fraudulent activity is suspected.
Services have already been fully delivered.
The request violates applicable policies.
Verification or promotional activities have already commenced.
10. Policy Updates
Hutmate reserves the right to modify this Cancellation Policy at any time. Updated versions will be posted on the platform with a revised effective date.
11. Contact Information
For cancellation-related assistance:
Hutmate Support Email: support@hutmate.in Website: www.hutmate.in
By purchasing or using any paid service on Hutmate, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
